Ethically Sourced, Eco-friendly, Hypoallergenic, Handmade

Payments, Cancellation, Returns, Exchanges and Shipping Policy

Returns, Cancellation and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email samantha@sasssetfree.com to notify us that you are returning an item. We will provide you with a code number.

2. Mail your returned item to:

Sass Set Free
937 N. Shadeland Ave #196
Indianapolis, IN 46219

3. Include in your package a signed letter stating the reason for your return and the code number.

Return Exceptions
Items that have been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If you wish to exchange your item, or part of your item, please send an email with this request to samantha@sasssetfree.com. Exchanges are evaluated on a case by case basis.

Cancellation
To cancel an order, please email a cancellation request to samantha@sasssetfree.com within 48 hours of order being made.

 

Payments and Refunds Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Paypal
Cash On Delivery (for those local to Indianapolis)

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Refunds

The amount refunded should be available to you within 1 to 7 days of the refund being issued.

 

Shipping Policy

Turnaround

Please allow 5 to 7 days for production. Except for one of a kind pieces, all items are made to order.
With the exception of items that are finished on a Saturday, items will be shipped within 24 hours of completion.
Items completed on a Saturday will be shipped the following Monday.

Carriers
We use the following carriers to deliver our orders:

USPS

Order Tracking
Once tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
Most items are shipped using USPS first class shipping.